Central Texas Veterinary Specialty and Emergency Hospital is a multi-specialty referral practice and Emergency Hospital caring for animals in the Greater Austin Area, locally owned and operated, for over 20 years!
We are seeking to fill a full-time Client Care Representative position in our Emergency Department at our South Austin Location, North Austin Location, and Round Rock Location.
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within the scope of the mission and purpose statement of CTVSEH.
Interact professionally and with integrity and compassion with coworkers and clients and patients
in accordance with this organizations core values.
Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
Commit to providing excellent customer service.
To provide excellent customer service to Central Texas Veterinary Specialty Hospital patients, clients, and Referring Veterinarians. To serve and meet the doctor’s office needs.
high-quality care of patients and clients
Answer multiple line phones
Greet clients upon arrival and seek assistance for immediate triage cases
Appropriately prepare billings, receipts, collect and record all payments for services rendered
Explain hospital policy as it applies to payment for services rendered
Faxing, filing, scanning, mailing
Phone clients and referral DVMs with updates
Performing end of shift duties, including cleaning the lobby and completing cashier logs
Properly use the practice management and workflow management software for patient check in and discharge
Assess the lobby waiting area and exam rooms for changing conditions of patients waiting to be seen
Compassionately support clients throughout their visit to the emergency room
Overtime may be necessary.
Work rotation for nights, weekends and holidays required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time.
While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.
Competitive compensation and excellent benefits provided – 401K, health, dental and vision insurance, paid vacation and sick time, uniforms and continuing education allowances. CTVSEH is an equal opportunity employer. CTVSEH is committed to quality patient care.