We are looking for a great Veterinary Practice Manager to join our team!
Are you seeking an environment focused on providing high quality pet care and customer service? Are you a manager looking for something different or a new challenge? We would love to hear from you!
Advanced Animal Hospital – Wisconsin
3374 W. Loomis Rd. Greenfield, WI
~3 doctor practice
~We have a boarding facility
We strive to provide our patients with the absolute best medical and preventative care that veterinary medicine has to offer. By offering services such as laser therapy, holistic medicine, ultrasound, specialty surgery, quality vaccines, extended evening and weekend hours, and much more.
The veterinary practice manager plays a very important role in our hospital. Your medical practice management skills will be put to use to drive business results, and our leadership skills will come into play as you develop associates and foster a team environment.
We offer Competitive pay and benefits!
Veterinary Practice Manager
Reports to: Regional Operations Manager
The Practice Manager is a key member of Midwest Veterinary Partners hospital management team. This position reports to the Regional Operations Manager and is responsible for the general management and oversight of operations at the specific clinic they manage. This position provides strategic and tactical leadership, counsel and direction to the team at the clinic to ensure safe, efficient, therapeutic and ethical patient care. Additionally, this position identifies and develops strategic growth opportunities, monitors performance, and implements strategies that align with Midwest Veterinary Partners mission and values. Position has budget and P&L accountability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Responsible for delivering 5%+ organic revenue growth and clinic level Net Income of 20%+
Oversee inventory counts and ordering
Track metrics and success criteria including ROI for all activities and be able to identify areas of opportunity to grow the revenues and profitability of the clinic
Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats); analyze and implement effective responses
Support MVP accounting team with accounts payable and accounts receivable as needed
Conduct marketing to attract new clients and retain existing clients
Responsible for improving customer satisfaction and patient retention 10%+ per year
Responsible for the appearance of the clinic (exterior and interior) given the importance that perception has on the patient
Oversee equipment and facility maintenance
Position has responsibility for hospital level trends impacting net promoter score
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
Develop clientele management strategies including retention, ACT maximization, reminder system management and client care improvements
Responsible for improving employee satisfaction 10%+ per year
Position has full supervisory responsibility for recruitment, hiring, promoting, retention, staff training and continuing education, performance development, performance management, salary adjustments, teammate relations, disciplinary actions, and termination of direct reports. Position has general, overall responsibility for teammate decisions within the clinic.
Develop positive work relationships with all levels of management and other departments; work collaboratively with field management, veterinarians and non DVM staff
Provide leadership to direct reports and strategic leadership to company
Develop and foster a positive, fulfilling work environment within the division
Know, understand, implement, follow, and communicate to teammates all Midwest Veterinary Partners employment policies and procedures, awards, and other opportunities within company
Identify and implement methods that enable all division teammates to excel in their assigned roles in a team environment; develop and foster a positive work environment
Review, analyze, and implement staffing plans that promote the most effective use of teammates
Know, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations including Teammate Health and Safety Training Program and Midwest Veterinary Partners healthcare clinical and safety standards
Lead the business in controlled substance compliance and control
Maintain OSHA compliance
Attend practice manager meetings and training
(Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required)
High School degree required; Bachelor’s degree preferred
Minimum of 5 years’ progressive management experience required
Healthcare provider operating experience strongly preferred; veterinary or similar provider services experience preferred
Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
Demonstrated experience in planning and managing at strategic and operational levels
Ability to lift minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit stand, stoop, walk, stretch, reach frequently; moderate range of body motions.
Ability to hear and interact by phone and in person clearly and efficiently and to make presentations. Ability to use computer and all peripherals efficiently
Advanced computer skills and proficiency in MS Excel required; intermediate skills and proficiency in MS Word, Outlook, and PowerPoint required
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position.
Vision adequate to perform essential duties and responsibilities of position.
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
ESSENTIAL BEHAVIORS, SKILLS, AND ATTITUDES REQUIRED FOR SUCCESS IN THIS POSITION
Commitment to Midwest Veterinary Partners core values of Decisiveness, Integrity, Continuous Improvement, Accountability, & Treating others respectfully and professionally
Proven ability to work collaboratively with colleagues, DVMs, and teammates to create a results-driven, team-oriented environment
Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
Demonstrated relationship-building skills and ability to be “other-oriented”; ability to appreciate people with different backgrounds and points of view
Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile
Demonstrated business acumen; able to assess financial implications of decisions and actions; able to understand what makes the businesses successful, and able to balance that with patient and teammate satisfaction
Demonstrated expertise in building teams, managing and influencing people, processes and customer relationships
Demonstrated expertise in all aspects of teammate management including but not limited to recruitment, hiring, retention, promoting, disciplinary actions, job performance evaluations, teammate professional development
Demonstrated empathy and respect for teammates and patients