Description

Client Service Representative - Eye Care for Animals Bestgate

Annapolis, Maryland

Full-Time

Eye Care for Animals, located in Annapolis, Maryland, is conveniently located inside of the Chesapeake Veterinary Referral Center. We are looking for an energetic, motivated individual to join our team as part of Thrive Pet Healthcare's community.

The team at Eye Care for Animals is a friendly, welcoming team that supports one another in growth, mentorship, and a friendly culture. As part of a large community of hospitals located in a local community, you will enjoy getting to know clients and having the benefits of Thrive's resources nationally.

Experience and Skill Requirements

• 1-2 years client service experience required
• Veterinary client service representative experience strongly preferred
• Enjoys creating an exceptional client experience from the first phone call
• Excellent client service and phone skills
• Attention to detail
• Excellent communication skills both verbal and written
• Demonstrates the ability to work in a fast-paced environment
• Fast learner with the desire to grow
• Able to remain calm in stressful situations
• Ability to show empathy and compassion with clients and team members
• Is not afraid to face challenges and work through obstacles in the moment
• Schedule flexibility

The client service team at Eye Care for Animals Bestgate creates value and experience from the first call a client makes to the hospital. Our entire team strives to be collaborative, supportive, dedicated , and devoted to each other and the community. Our team is a close team that is not afraid to step outside of any comfort zones to help one another, They are supportive, collaborative, and want each other to succeed. We also believe that having fun in our day while remaining productive is a great motivator!

Primary Job Responsibilities:

• Responsible for ensuring great client service during all interactions
• Answering high volume calls and prioritizing importance of calls
• Monitor client flow from check-in to check-out
• Records Management
• Data Entry
• Accurately relay information to clients
• Process payment transactions
• Work closely with team members and remain cooperative and respectful

About the hospital:

Eye Care for Animals - Bestgate is a referral-based veterinary ophthalmology practice located in beautiful Annapolis, Maryland. Our team specializes in the diagnosis and treatment of ocular diseases in dogs and cats, offering both in-room appointments and advanced surgical interventions. With board-certified ophthalmology expertise on staff, our practice delivers the highest standard of compassionate, specialized care to each and every patient we treat.

We are open Monday - Friday from 9am to 5pm

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay

• 401(k) with employer match

• Mental health resources, including easy access to therapy through Lyra Health

• Paid parental leave

• Purr-ental leave for when you adopt a pet

• Subsidized backup childcare and elder care

• Expert advice, support and network discounts for fertility and family planning

• FREE CE courses

• Pet perks and veterinary service discounts

• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $22 - $25/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.