Description

Veterinary Lead Client Service Representative (Lead CSR)

Location: Portland, OR
Position Type: Full-Time

About Us

We are a busy, client-focused veterinary practice dedicated to providing compassionate, high-quality care to pets and their families. Our team values collaboration, professionalism, and a positive, supportive work environment. We are seeking an experienced Lead Veterinary Client Service Representative to help guide our front desk team and elevate the client experience.
Position Summary

The Lead CSR plays a critical role in managing daily front office operations while delivering outstanding customer service. This role works closely with hospital leadership to ensure smooth workflow, staff coordination, and an exceptional client experience from check-in to check-out.
Key Responsibilities
Leadership & Team Support

• Supervise and mentor CSR team members
• Assist with training and onboarding new hires
• Provide coaching, feedback, and performance support
• Help create and maintain a positive, team-oriented culture

Client Service & Communication

• Deliver exceptional service to clients in person and over the phone
• Handle escalated client concerns with professionalism and empathy
• Ensure clear, accurate communication between clients and medical staff

Operations & Workflow

• Manage appointment scheduling to maximize efficiency and patient care
• Oversee front desk workflow and daily task completion
• Maintain accurate patient records and billing processes
• Ensure adherence to hospital policies and procedures

Administrative Duties

• Support inventory coordination for front office supplies
• Assist with reporting, scheduling adjustments, and staffing coverage
• Serve as liaison between the front desk and the leadership team

Qualifications

• 2+ years of veterinary or medical front office experience required
• Previous leadership or supervisory experience preferred
• Strong customer service and conflict resolution skills
• Excellent communication and organizational abilities
• Ability to multitask in a fast-paced environment
• Proficiency with practice management software (Vetspire is a plus)

What We Offer

• Starting pay at $23/hr, with competitive pay based on experience
• Medical, dental, and vision benefits
• Paid time off and holidays
• Employee pet discounts
• Opportunities for professional growth and advancement
• Supportive, team-based work environment

Why Join Us?

This is an opportunity to take the next step in your veterinary career by combining leadership with client care. If you are passionate about helping people, supporting a team, and making a difference in the lives of pets, we’d love to meet you!
Apply Today

Submit your resume and a brief cover letter highlighting your leadership experience and passion for veterinary care.