Description

Client Service Representative (CSR)
Saint Francis Pet Care Center

Do you love helping people and their pets? Saint Francis Pet Care Center is seeking a compassionate, energetic, and customer-focused Client Service Representative to join our team. Our CSRs are the heart of our hospital, creating positive experiences for clients while supporting our veterinary team in delivering outstanding patient care.

Responsibilities:

• Greet clients and pets with warmth and professionalism.
• Schedule appointments and manage a multi-line phone system.
• Check patients in and out efficiently while maintaining accurate medical records.
• Explain services, wellness plans, and payment options.
• Process invoices and payments accurately.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with administrative tasks, including email, reminders, and record management.
• Maintain a clean, organized, and welcoming reception area.
• Work collaboratively with the veterinary team to provide exceptional client service.

Qualifications:

• Previous customer service experience required; veterinary or medical office experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment while maintaining attention to detail.
• Proficient with computers and willing to learn veterinary practice management software.
• Positive attitude, dependable work ethic, and a genuine love for people and animals.

You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.