Description

Emergency & Medical Specialty Veterinary Center (EMEVC) is looking to add a Veterinary Office Manager to our team-someone who is passionate about client service, team leadership, and creating a positive, efficient hospital environment. This is a dynamic leadership role focused on hospital operations, staff development, workflow coordination, and delivering an exceptional client and patient experience. You'll partner closely with hospital leadership while serving as a key resource and support system for both clients and team members.

Eastern Maine Emergency Veterinary Clinic is an emergency clinic originally formed by local veterinarians in hopes of delivering prompt and conscientious emergency care for patients after hours, on weekends, and during holidays. We are fully equipped and provide state-of-the-art care. All of our doctors and technicians have training and experience in emergency care. Our hours of operation are Monday-Thursday 5:30pm-8:00am, Friday 5:30pm-Monday 8:00am (Open 24 hours on Saturday and Sunday).

Eastern Maine Emergency Veterinary Clinic is located in Holden, a welcoming community just outside of Bangor. Holden offers the perfect blend of small-town living and convenient access to the amenities of a larger city. Surrounded by Maine's natural beauty, the area is known for its nearby lakes, hiking trails, kayaking, fishing, and year-round outdoor recreation opportunities. Residents enjoy a quieter pace of life while being only minutes from Bangor's shopping, local breweries, restaurants, and entertainment. Bangor's historic downtown is full of boutiques, coffee shops, and award-winning dining, while the waterfront hosts major regional concerts and events throughout the year. Plus, Bar Harbor and the world-renowned Acadia National Park are just about an hour away, offering easy access to some of Maine's best coastal and outdoor adventures.

https://emevc.com/

WHAT YOU'LL DO

• Lead and support client service representatives and front office team members in a collaborative, accountable environment
• Partner with hospital leadership to support daily hospital operations, staffing, scheduling, and workflow efficiency
• Foster a positive hospital culture centered around teamwork, communication, professionalism, and client service
• Oversee client flow to ensure clients and patients are assisted in a timely, compassionate, and professional manner
• Train, mentor, and onboard front office staff while supporting continued team development
• Support employee engagement, performance management, and policy adherence
• Monitor hospital operations including reports, invoicing, deposits, records management, and administrative processes
• Ensure accurate and compliant patient and client records are maintained
• Assist in resolving client concerns with professionalism and empathy
• Support OSHA and hospital safety compliance initiatives
• Identify opportunities to improve workflow, efficiency, communication, and overall hospital operations
• Participate in staff meetings and maintain clear communication across hospital teams

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• Minimum of 3 years of experience in a veterinary hospital setting required
• Previous leadership or supervisory experience strongly preferred
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-acuity environment
• Experience with client relations, team development, and hospital operations
• Comfortable handling client concerns and supporting positive client experiences
• Proficiency with practice management systems and general computer skills
• Ability to work collaboratively with all levels of hospital staff
• College education preferred
• A team-first mindset with a focus on collaboration, accountability, and continuous improvement

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose-down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.