Description

The Metropolitan Emergency Animal Clinic is located just outside the beautiful city of Washington, DC in Montgomery County, Maryland.

We are a team oriented practice that lives by our core values. We respect all living things, are constantly learning and improving, communicate directly and honestly, we are better and we work together, and we are committed to excellent medical care.

Position Overview

A Pathway Practice Manager (PM) is critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operational efficiencies, and problem solving to improve client service and employee engagement. Typically, the PM is the “Integrator” on the hospital’s accountability chart and participates in the Pathway Planning leadership meetings.

Key to the PM’s role is the ability to create and maintain a positive culture and work environment, in alignment with the hospital’s Pathway plan. This person is creative yet able to develop and implement practical programs. The manager exercises sound judgment, and the willingness and capability to make decisions.

Specifically, the PM oversees the business activities of the hospital. These duties include hiring and training hospital staff; working with Pathway finance to prepare and manage budgets; monitoring and analyzing key performance indicators; setting fees; maintaining inventory and an inventory control system; managing the hospital software; and implementing safety and security procedures.

The PM is responsible for all accounting and financial control functions, including financial planning, budgeting, control and reporting systems, and financial analyses. The PM is responsible, with the hospital leadership team, for hitting revenue targets and managing costs effectively. The practice manager ensures the hospital’s management team has adequate visibility into operations so that the team members know how the hospital is performing, what the goals are, and how they contribute to achieving the goals.

Additionally, the PM may be involved in other hospital projects such as marketing, community outreach, and staff recognition.

A successful practice manager changes focus and roles quickly in order to successfully interact with a variety of people, both inside the hospital and in the community. The manager has a high degree of business acumen and is attuned to the variables that affect the hospital’s financial performance. In addition, the practice manager is highly motivated to contribute substantively to the hospital’s success.

Reporting Structure

Reports to Regional Operations Coach

Requirements

• Ability to analyze various sources of data in order to establish priorities and initiate operational programs
• Capable of leading, managing, and coaching staff at all levels
• Demonstrated competence in all aspects of staff management, including hiring and firing
• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
• Excellent interpersonal communication skills; preferably completed VGPs EQ and Commando Conversation seminars
• Demonstrated competence in budgeting and financial reporting, including reading and analyzing a P&L statement
• Solid math and Excel/spreadsheet skills.
• Certified Veterinary Practice Manager designation or equivalent work experience
• Three years of supervisory experience.
• Preferred: Bachelor’s degree in business or related field.
• Preferred: three years or more of managing a veterinary practice.